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Privacy Policy

Effective Date: October 2025

Terra Nova Salon & Spa (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us online or in person.

 

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, and any details you provide when booking appointments, purchasing gift cards, or contacting us.

  • Payment Information: if you make a purchase, such as credit or debit card details, collected securely through our payment provider.

  • Technical Information: including your IP address, browser type, and browsing activity, collected automatically through cookies and analytics tools.

  • Communications: any messages, feedback, or inquiries you send through our contact form or email.

 

2. How We Use Your Information

We use your information to:

  • Schedule and manage appointments or spa services.

  • Process transactions and send confirmations.

  • Respond to inquiries and provide customer support.

  • Send promotional offers, updates, or newsletters (if you opt in).

  • Improve our website and services through analytics and feedback.

 

3. Sharing Your Information

We do not sell or rent your personal information.
We may share information with:

  • Service Providers: trusted third parties who help us operate our business (e.g., online booking platforms, payment processors, email systems).

  • Legal Requirements: when required by law, regulation, or to protect our legal rights.

All third parties are required to maintain confidentiality and use information only for authorized purposes.

 

4. Cookies and Analytics

Our website may use cookies and similar technologies to improve user experience, track website performance, and understand visitor preferences.
You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly if you do.

 

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or alteration.
However, please note that no system or method of data transmission over the internet is 100% secure.

 

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections or updates to your information.

  • Withdraw your consent to receive marketing emails at any time by clicking “unsubscribe” or contacting us directly.

 

7. Links to Other Websites

Our website may contain links to other websites not operated by Terra Nova Salon & Spa. We are not responsible for the content or privacy practices of those sites.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised version will be posted on this page with a new “Effective Date.”

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Terra Nova Salon & Spa
📍 317 Edward St S, Thunder Bay, Ontario P7E 2G9
📞 807-622-7727
📧 info@terranovasalon.ca

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